FAQs

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FAQs - Event Styling

How far in advance do I need to book?

Bookings are usually made 4-6 months prior to the event date but we can accommodate up to 3 weeks notice depending on our availability, your requirements and design complexity.

How can I find out more details about your event styling, pricing and availability?

I schedule a free 30 minute in-person pre-event consultation to discuss all these details; please feel free to schedule 30 minutes on the website or contact us via our website.

Do you require deposit at the time of booking the events?

Yes, at least 50% deposit is required to book your event.

If I have to cancel, what are the cancellation charges?

All bookings made a subjected to a non-refundable retainer fee. Orders cancelled less than 3 weeks prior to event date are subjected to a 75% cancellation fee.

Would you travel outside of Seattle for events?

Yes; we would require booking with a minimum spend of $1500 with Pump up Party. Travel charges will apply.

I'm an event planner and I'd like to collaborate with Pump up Party, how do I go about that?

Pump up Party is always looking to collaborate. Please get in touch with me via the form on the "Contact Us" page and lets discuss next steps.

FAQs - Party Rental

What is the process to rent?

Please contact us for rental inquiry. Once dates and items are confirmed, we will send an invoice and rental contract for your review. We do request a nominal security deposit. The contract can be signed online while the security deposit can be paid via credit card online or check at the time of pickup. Should you have any questions, please feel free to reach out via phone or email.

Where is pick up/drop off located?

We are located in Issaquah Highlands, WA (Seattle Metro Area).

How long is hire time period?

Pump up Party rental products are priced for three (3) calendar days. Additional days can be added for a minimal fee.

What happens if something gets damaged?

A replacement cost will be billed.

Do we need to clean the for-hire products when returning?

Yes please, we would really appreciate it.

Does Pump up Party deliver?

Unfortunately, we don't deliver; our customers generally pick up directly from us or arrange delivery through third-party vendors such as dolly.com or lugg.com.

If I have to cancel, what are the cancellation charges?

All bookings have to be made at least 3 days prior to pickup. Orders cancelled less than 3 days prior to scheduled pickup date are subjected to a 50% cancellation fee.

FAQs - Shop

Does Pump up Party deliver smile a gram?

Yes, delivery is free within 10 miles of 98029. If you are located outside the 10 mile range you can either pick up your smile a gram from us (Issaquah, WA) or we can deliver to you for a nominal fee based on your distance.

How much space does a smile a gram require?

Garlands would fit in most mid-size SUVs (with folded back seats).

Does pricing for custom balloon installation include transportation and installation fee?

Yes, the quote you receive from us will include transportation and setup fee.

What is the lead time for custom drink stirrers?

Depending on the busy season, the lead time for custom drink stirrers from the time payment has been made to delivery is 3 weeks.

What is the lead time for custom neon signage?

Depending on the busy season, and the design complexity, the lead time for custom neon signage from the time payment has been made to delivery is 3 - 4 weeks.